AI Assistant (Concept)

AI · RAG · Recommendations · Ops Copilot

Problem

Stores and admins need fast answers to FAQs, order status, and customer messages while keeping costs low and privacy high.

Solution

• Chat assistant for customers/stores (secure server proxy).
• Summarize tickets, flag anomalies, and suggest next steps.
• Recommendations: rules + embeddings from product signals.
• Admin insights: daily digest of issues and opportunities.

Architecture

• Rails backend + Sidekiq jobs for async tasks.
• ActionCable for real‑time chat updates.
• Optional serverless proxy (Netlify Functions) for AI calls.
• Privacy‑first: no keys exposed on the client.